Terms and Conditions

Terms Reservation / Booking Policy / Cancellations

TERMS

Here are the general Falasarna Villas policies.
Since these may vary depending on room type, please also check the room description.

Check-in
14:00 – 00:00 hours

Check-out
08:00 – 11:00 hours

Children and extra beds
- One child under 2 years of age is offered a bed. No extra charge.
- Children over 2 years of age or adults are charged per day per person when using existing beds.
- Maximum number of extra beds in a room is 1.
- Maximum number of infant crib in a room is 1.
You can request additional billing information / services / etc, through the application form. Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
- Pets are not allowed.
- Wi-Fi is available in the entire hotel and is free of charge.
- The accommodation does not include meals.
- Private parking is for free within the accommodation area.
- Individually controlled A/C and heating is not charged.

DEPOSIT – PAYMENT
During communication with our hotel, you will be asked for a deposit of 20% of the total amount which will be charged on the day of booking and is non-refundable, so that your booking is valid.
All reservations are on “hold” until we receive your deposit for this booking.
NO reservation is considered “confirmed” unless we have received a deposit or full payment of the booking.

BALANCE OF PAYMENT
You will be asked to pay the remaining amount of the booking (full amount minus deposit) upon your arrival at the hotel.
Payment can be made by cash or credit card. Accepted credit cards are:
Visa, Euro / Mastercard

CANCELLATION / MODIFICATION REQUEST / NO SHOW
Cancellation – No Show
- If canceled up to 21 days before arrival, you will be charged 20% of the entire stay.
- If canceled or modified later than that or if you don’t show up, you will be charged the full amount of the booking.

PAYMENTS AND SECURITY
Your personal information and credit card are used through the secure connection Secure Socket Layer (SSL). The model uses a protocol SSL encryption to ensure that your data is protected and not viewed or used by others. All credit card details are handled by a secure payment system that has a digital security certificate.
The Falasarna Villas does not retain any credit card details, which are used in accordance with Greek law and only for the purpose of completing the transaction.
When you decide to proceed with a booking, then your personal data is sent to the hotel and are used according to the Greek legislation only to ensure proper delivery of services of booking. Your personal information can not be published or shared with third parties without your written consent.

OTHER CHARGES / TAXES
Prices include taxes, there are no other charges.
The Falasarna Villas are first class accommodation in accordance with the decision of the Greek National Tourism Organization 6855, Signal No.: 1354-13-0144

GENERAL QUESTIONS
Are taxes included in the room rates?
Yes, the price information provided is final and includes all taxes.

Do I have to pay for the room in advance?
A deposit amount is required to secure your reservation.

What credit card types are accepted?
Visa, MasterCard

I do not have a credit card. Can I book a room?
If you do not want to use our secure payment system Secure Payment, you can pay by bank transfer. You can contact us directly for more information on this subject.

Can I book a room via email or phone?
Yes, please visit our contact page.

I made a reservation but did not receive confirmation. What should I do?
Please contact us immediately.

How do I cancel or change my reservation?
Please contact us about this issue.
How do I know if my reservation is canceled?
You will receive an email stating that your booking has been canceled.

Greek National Tourism Organization 6855
Signal No.: 1354-13-0144
MHTE: 10 42 K 10 00 00144 0 0
Platanos Kissamos Chania Crete
+30 28210 52196 - +30 6937151933
Terms & Conditions






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